Returns

Metropolitan France, Corse, Belgium, the Netherlands and Luxembourg

By ordering on oxbowshop.com, you have 30 days to return for free the product(s) you ordered for a refund. You can return your package with the Poste offices close to you by downloading the prepaid return label from your Account.

Your products must be in their original packaging with their tags. In case products are damaged or without any packaging, Oxbow reserves the right to refuse the return.

If a product is defective, please contact directly our Customer Service via the contact form, by email (service-client@oxbow.fr) or by phone (+33 (0)5 56 18 40 23).

How to send us your return if you ordered with your Oxbow account ?

Step 1

Step 1

Connect to your Oxbowshop account and go to "My orders".

Complete your return request by filling the different information in the return form.

Step 2

Step 2

In "Follow my returns", select the return request and print your prepaid return label.

Step 3

Step 3

Prepare your package and insert the shipping form and the return confirmation email.

Step 4

Step 4 

Stick your prepaid return label on your package.

Step 5

Step 5

Drop your package in a post office.

 

How to send us your return if you ordered as a guest ?

Step 1

Step 1

Go to this page and enter the information of your order (note that it's uppercase sensitive) and click on the "Return" button on the top right corner.

Complete your return request by filling the information requested.

Step 2

Step 2

Print the return label you will receive by email.

Step 3

Step 3

Prepare your package and insert the shipping form and the return confirmation email.

Step 4

Step 4 

Stick your prepaid return label on your package.

Step 5

Step 5

Drop your package in a post office.

Other countries

The returns for refund from other countries are at the customer own charge.

Please follow the process above except step 2. If you need any help, don't hesitate to contact our Customer service.