Returns

Metropolitan France, Corse, Belgium, the Netherlands and Luxembourg

By ordering on oxbowshop.com, you have 14 days to return for free the product(s) you ordered for a refund. You can return your package with the Poste offices close to you by downloading the prepaid return label from your Account.

Your products must be in their original packaging with their tags. In case products are damaged or without any packaging, Oxbow reserves the right to refuse the return. In case of a defective product, please contact our customer service directly.

How to send us your return ?

Step 1

Connect to your Oxbowshop account and go to "My orders".

Complete your return request by filling the different information in the return form.

Step 2

In "Follow my returns", select the return request and print your prepaid return label.

Step 3

Prepare your package and insert the shipping form and the return confirmation email.

Step 4 

Stick your prepaid return label on your package.

Step 5

Drop your package in a post office.

 

If you don't have an account on oxbowshop.com and ordered as a guest, you can create a return request by clicking here.

Other countries

The returns for refund from other countries are at the customer own charge.

Please follow the process above except step 2. If you need any help, don't hesitate to contact our Customer service.