Returns
Metropolitan France, Corsica, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands and Portugal
By ordering on oxbowshop.com, you have 30 days to return for free the product(s) you ordered for a refund. You can return your package with the Poste offices close to you by downloading the prepaid return label from your Account.
Your products must be in their original packaging with their tags. In case products are damaged or without any packaging, Oxbow reserves the right to refuse the return.
If a product is defective, please contact directly our Customer Service via the contact form, by email (service-client@oxbow.fr) or by phone (+33 (0)5 56 18 40 23).
How to send us your return if you ordered with your Oxbow account ?
| Step 1Connect to your Oxbowshop account and go to "My orders". Complete your return request by filling the different information in the return form. |
| Step 2In "Follow my returns", select the return request and print your prepaid return label. |
| Step 3Prepare your package and insert the shipping form and the return confirmation email. |
| Step 4Stick your prepaid return label on your package. |
| Step 5Drop your package in a post office. |
How to send us your return if you ordered as a guest ?
| Step 1Go to this page and enter the information of your order (note that it's uppercase sensitive) and click on the "Return" button on the top right corner. Complete your return request by filling the information requested. |
| Step 2Print the return label you will receive by email. |
| Step 3Prepare your package and insert the shipping form and the return confirmation email. |
| Step 4Stick your prepaid return label on your package. |
| Step 5Drop your package in a post office. |
Other countries
The returns for refund from other countries are at the customer own charge.
Please follow the process above except step 2. If you need any help, don't hesitate to contact our Customer service.
Return with HIPLI
In case you ordered with HIPLI and you want to return one or many products, you can reuse the HIPLI bag by sticking the return label on it, and be sure that it can't be opened during transport. You can of course send us back your products using another package, and keep your HIPLI bag for another shipping.
Warning : The black envelop inside the HIPLI bag is made only to return the bag to HIPLI for reconditionning. Don't use this black envelop to return your products, as they will be sent to HIPLI and may be lost and won't be refunded. Just put your products back to the HIPLI bag the same way as you receive them.
